Subject: Career and Internship Opportunities - Columbus, Ohio; Woodland Hills/L.A., Calif.; Columbia, Md.; Dallas, Tex.
Bill Imada Chairman and Chief Connectivity Officer 6300 Wilshire Boulevard Suite 2150 Los Angeles, CA 90048 USAAT&T
Community Manager
Dallas, Tex.
From AT&T.
The Community Manager is responsible for monitoring user feedback across all digital touch points for DirecTV’s LATAM Live, Linear, and VOD digital TV platform. Responsibilities include logging user feedback and escalating issues, responding to users in a timely manner, and analyzing feedback to support product development. This role requires very strong written and verbal communication skills and a keen attention to detail. He or she must have expert knowledge of social media networks, customer service portals, community forums, and various app environments.
RESPONSIBILITIES
MONITOR USER FEEDBACK ACROSS ALL DIGITAL TOUCHPOINTS
- Develop and maintain listening dashboards across all social media networks utilizing the most advanced listening tools such as Sprinklr, Crimson Hexagon, etc.
- Manage the customer support portal, prioritizing inquiry types and escalating issues to appropriate assignees
- Watch online forums and blogs for conversations about or mentions of DTV LATAM
- Monitor all relevant app environments to find user reviews or comments about DTV, utilizing tools like Appbot
- Develop a detailed playbook and process checklist for anyone to use who’s responsible for social listening and community management
- Determine and implement optimal structure and scheduling for 24/7 monitoring
- Ensure an owner is assigned to event-specific listening for each live event
RESPOND TO USERS IN THE BRAND VOICE
- Create a list of FAQs and response templates for non-urgent inquiries
- Adapt technical answers from the product and QA teams to fit DTV’s brand voice before responding to users
- Ensure that responses to foreign users are translated in the same language as received with support from local country managers
- Engage with users in the DTV voice while also providing exceptional detail to technical questions
TRACK AND ANALYZE USER FEEDBACK
- Establish a logging process to record all user inquiries received
- Maintain an organized database of feedback including users, types, devices, geo-locations, networks, apps, assets, languages, talent, etc.
- Work with Insights and Product teams to identify trends in user feedback and realize meaningful insights
- Develop audience profiles and interest groups to allow for retargeting around future programs and product updates
Additional Information:
EXPERIENCE NEEDED
- 5+ years working in customer service or social media role
- Experience with CRM tools like Zendesk, Salesforce, Uservoice, etc.
- Competency in copywriting and community management
- Strong communication skills (written and verbal)
- Immersed in social and digital landscape
- Familiarity working in app environments and app management tools like Appbot
- Proficiency with Social Media tools like Sprinklr, Spredfast, Hootsuite
- Able to think, plan, and execute autonomously
- Inclined to solve problems and find solutions proactively
EDUCATION REQUIREMENTS
- Bachelor’s Degree is not required but a Bachelor’s Degree in a related field is preferred.
LANGUAGE REQUIREMENTS
- English, proficiency in Spanish and Portuguese preferred.
TRAVEL
- Ability to travel as needed (approx. 5%) and work flexible hours/days of the week.
Job Number:
1827785
For more information about this position and to apply, visit:
County of Los Angeles
Director, Countrywide Communications
Los Angeles
This information was provided by Ms. Kristin Cavanaugh of Sony Pictures Entertainment (via Mr. Gary Smith of the County of Los Angeles).
THE COUNTY
The County of Los Angeles, listed in Forbes Magazine as one of America’s Best Employers for 2015, 2016, and 2018, and is the largest employer in Southern California with more than 109,000 employees across 35 departments and an operating budget of $30 billion. The County provides vital, wide-ranging services to a diverse population of 10 million people. Los Angeles County comprises of 88 cities within its boundaries and is the largest county in the nation.
THE CHIEF EXECUTIVE OFFICE
The Chief Executive Office is the central executive, strategic, and administrative agency for the County, the Chief Executive Office (CEO) is responsible for a wide range of activities, including managing and directing budget and operations, employee relations, compensation, asset management, strategic integration, legislative affairs, intergovernmental relations, risk management, strategic planning, and Countywide communications.
Countywide Communications is housed within the Chief Executive Office and is responsible for providing the public with a deeper understanding of, and appreciation for, the County’s mission, initiatives and operations. The Office aggressively employs a variety of digital and traditional communications platforms to broadly distribute messaging developed by the Office. Countywide Communications also serves as the County’s primary media liaison, assists with Public Record Act requests and responds to public inquiries.
THE POSITION
The Director of Countywide Communications is an unclassified position. It is responsible for developing, guiding and implementing comprehensive, integrated public relations messaging that utilizes traditional and rapidly developing digital technology to articulate the ways in which Los Angeles County is carrying out its mission of public service. This person plays an integral role in developing communications for the most important priorities of the Los Angeles County Board of Supervisors.
The Director manages a team with responsibility for, among other things: conceptualizing and implementing communications projects; initiating proactive media strategies and public outreach; writing press releases and talking points; providing training for communications specialists in County departments; broadening the County’s communications reach into underserved communities, and developing compelling digital content for daily distribution across County websites, social media and cable channel.
The Director also provides strategic communications advice and counsel to the Chief Executive Officer and works in partnership with County departments, external agencies, consultants and vendors to produce sophisticated proactive and crisis-oriented communications.
This position is based in Los Angeles and reports to the Chief Operations Officer of Los Angeles County.
EXAMPLES OF KEY DUTIES
- Develops and refines Los Angeles County's core messaging to highlight the County's leadership initiatives.
- Directs a multifaceted, fast-paced communications operation that includes website development, video production, social media, digital toolkits, press releases and talking points.
- Provides strategic media advice and detailed communications strategies for the Chief Executive Office and, when called upon, for individual County departments confronting challenging communications issues or opportunities.
- Oversees video production for the “County Channel,” including developing programming and providing contractors with direction for journalistic-style shows, news segments and other content that can also be used on the County’s digital platforms and shared by the public.
- Coordinates cross-departmental communications training and collaborative messaging for maximum public reach and impact.
- Oversees office administrative functions, including budgeting, contracts and personnel.
- Serves as a main point-of-contact for reporters and a spokesperson for the County.
THE IDEAL CANDIDATE
- The ideal candidate should have a strong track record and reputation for success and leadership in a management position developing public affairs strategies and implementing effective communications in a large private or public-sector environment, using traditional and evolving communications methods.
- The candidate must be results‐oriented, thrive in a high‐intensity workplace, and possess the proven ability to quickly transform complicated policy concepts into communications that are easily comprehensible by broader audiences. The candidate must have outstanding writing, editing and verbal communication skills, and be able to meet tight deadlines. The candidate should also have a work style that encourages collaboration and inclusiveness.
QUALIFYING EXPERIENCE
- Five years leadership experience in large private or public organizations, directly overseeing fast-paced multimedia communications operations that include: strategic planning, website development, social media, digital marketing, video production and written communications.
- Experience overseeing and executing highly specialized assignments that include numerous stakeholders and the use of multiple communications platforms.
- Excellent oral and written communications skills, including persuasive writing and flawless editing.
- A valid California Class C driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
DESIRABLE QUALIFICATIONS
- Demonstrated understanding of the local media landscape and target audiences, as well as knowledge of the County of Los Angeles and the Southern California region.
- Exceptional presentation and interpersonal skills, with demonstrated ability to interface with all levels of management and critical stakeholders.
- Demonstrated ability to manage and work effectively under pressure and in a fast-paced, highly accountable environment with strong time-management skills.
- A Bachelor’s degree from an accredited college or university
COMPENSATION AND BENEFITS
Compensation: $167,361.24 - $253,314.72 annually. Starting annual salary will be dependent on qualifications, and career accomplishments. This unclassified position is subject to the provisions of the County’s Management Appraisal and Performance Plan (MAPP), and is compensated at MAPP Range R17
Benefits: The County of Los Angeles provides an excellent benefits package that allows employees to choose benefits that meet their specific needs. The package includes:
- Retirement Plan – The successful candidate will participate in a contributory defined benefit plan.
- Cafeteria Benefit Plan – Benefits may be purchased from the MegaFlex Cafeteria Benefit Plan using a tax-free County contribution of an additional 14.5% of the employee’s monthly salary.
- Flexible Spending Account – Optional employee tax-free health care spending account.
- Savings Plan (401k) – Optional tax-deferred income plan that may include a County matching contribution up to 4% of employee’s salary.
- Deferred Compensation Plan (457) – Optional tax-deferred income plan that may include a County matching contribution up to 4% of employee’s salary.
- Holidays – 12 paid days per year.
HOW TO APPLY
This unclassified position will be open from June 19, 2018, until filled. Qualified candidates are invited to submit a statement of interest, a comprehensive resume detailing their knowledge, skills, and abilities relevant to this position. Submission should include ALL of the following:
- Candidate’s ability to meet the requirements as stated in the Qualifying Experience and Desirable Qualifications sections of this recruitment announcement;
- For organizations and programs managed, the name of each employer, job title, size of the organization’s budget, number and composition of personnel supervised, scope of management responsibilities, functions managed, dates of employment; and
- Names of schools, colleges and universities attended, dates attended, degrees earned, and field(s) of study. Please enclose verification of degree(s), licenses and certificates together with the resume.
Materials received by July 11, 2018, will be given first consideration. Electronic submittals are strongly preferred and should be submitted to:CEOExecRecruitment@ceo.lacounty.gov
Please indicate the position title Director of Countywide Communications (UC) in the subject line of your e-mail.
Hardcopy submittal by mail or hand delivery should be addressed to:
Ms. Stacey M. Winters
County of Los Angeles Chief Executive Office
500 West Temple Street, Room 785
Los Angeles, CA 90012
You may also fax your application to: Stacey M. Winters at (213) 613-0744
Confidential inquiries, please contact:
Ms. Stacey M. Winters
Email: swinters@ceo.lacounty.gov
Telephone (213) 974-2617
Nielsen
Junior Software Engineer (Java)
Columbia, Md.
From Mr. Andrew McCaskill, SVP of Global Communications and Multicultural Marketing at Nielsen. There is also a junior software engineer opening in Tampa, Fla.
Job Number:
16408
Technology and Engineering - USA Columbia, Maryland
Want to join a team where your talent, ideas and creativity would matter? Do you like to research new/emerging technologies and seek job satisfaction of working on impactful platforms/solutions for a large company? Then this position may be for you!
We seek passionate, creative junior programmers to join our Engineering R&D team and help build innovative solutions using emerging technologies. With a good balance of development on business critical products and cutting-edge technology, your daily routine will never show its boring face!
Job Purpose
As a Junior Software Engineer within Nielsen Audio Engineering R&D group, you will be a hands-on programmer. You will be responsible for researching, prototyping, developing, piloting innovative solutions and algorithms around emerging technologies relevant to the media measurement industry.
In addition, you will play a key role in the ongoing maintenance and evolution of Nielsen’s data collection, processing and analytics applications. You will be responsible for development, maintenance, validation, troubleshooting of these systems.
Job Responsibilities
- Quickly analyze business goals and translate them into documented requirements and scope
- Research relevant technologies and perform feasibility analysis.
- Propose and develop relevant prototypes/solutions.
- Apply Object Oriented Design principles and adhere to organizational standards/processes.
- Participate in design document for a production quality software application within the scope and constraints of the proposed system.
- Write clean, maintainable code & perform unit and integration testing of new application code
- Maintain and enhance highly complex applications with precision and rigour.
- Participate in sprint planning and daily sprint stand-ups and follow Agile methods and Software Engineering principles.
- Articulate the thinking in a lucid manner to others.
- Work collaboratively with peers and members of other teams.
Minimum Requirements
- Bachelors in Computer Science or equivalent degree.
- Solid foundation of software engineering and programming.
- 1 year academic/work experience writing software applications and/or algorithms.
- 1-2 years combined coding experience using prevalent programing languages: Java, Python, NodeJS, Javascript, RESTful Web Services and SQL, C++, C, Objective C, C#.
- Good interpersonal, organizational and communication skills.
- Authorized to work in US -- work visa sponsorship will not be provided.
Required Experience:
- Knowledge of Object-Oriented Analysis and Design
- Basic knowledge of various Architecture and Design Patterns.
- Good programming skills in Java.
- Familiar with automated unit test techniques.
- Exposure to Webserver and Application servers, preferrably Apache and JBoss.
- Exposure to SQL (Structured Query Language).
- Familiar with any one of the Databases like Oracle, PostgreSQL & MySQL.
- Familiar with the Extract, Transform and Load (ETL) data processing solutions.
- Exposure to Unix/Linux Bash Shell scripts and other Shell scripts.
- Familiar with batch processing and job automation
- Familiar with Agile methodologies.
- Basic understanding of Amazon Cloud Services setup, development and automation and deployments.
- Exposure to Integrated Development Environments (IDE).
- Basic understanding of internationalization and localization issues (language support, etc) is desirable.
- Basic understanding of machine to machine data communications.
- Familiar with Google Office products such as Docs, Sheets, Slides and Gmail.
- Basic understanding of GUI design including web technologies such as HTML5, CSS, Javascript, XML & JSON is a plus.
- Basic understanding of Machine Learning Models, Frameworks and Computer vision and Deep Learning
- Eager to learn and willing to take initiatives
About Nielsen:
Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.
By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit www.nielsen.com
Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
For more information about this position, please visit:
Farmers Insurance
Media Relations Specialist - 18000574
Woodland Hills, Calif.
From Mr. Luis Sahagun, Director of Media Relations, Farmers Insurance.
We are Farmers!
Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers, named by Training magazine amongst top 10 corporate training units in the world. Start your career at Farmers today!
Job Summary
The Media Relations Specialist will help to promote and protect the Farmers brand to external audiences, including traditional media (particularly top-tier outlets) and various social media platforms. This role will be part of a team that executes strategic external communications programs and campaigns that support the company’s business objectives and enhance the brand.
Essential Job Functions
- Assembles information from first-hand research and interviews with internal subject matter experts to draft news releases, briefing documents, talking points, and other external communications deliverables to achieve enterprise and departmental goals.
- Engages with various business units to assemble creative briefs that support pro-active brand enhancement activities designed to secure favorable earned media coverage.
- Creatively develops opportunities to leverage existing favorable earned media content into amplification opportunities on social media platforms.
- Identifies reputational threats utilizing a variety of research techniques, including internet searches and social media monitoring.
- Develops analysis of potential threats and draft initial proposed responses to mitigate potential risks.
- Serves as a representative of External Communications team when collaborating with partner business units (e.g., Claims, Human Resources, Legal, Legislative Affairs, Product Management, Marketing, etc.) when developing potential news narratives.
- Works with colleagues from other teams (i.e., graphics, photo, video, web, social) on media relations projects, as assigned.
- Supports the design and execution of strategic PR plans and external media events.
- Under direction of immediate supervisor, leads assembly and distribution of daily news briefs, and tracks and analyzes media metrics.
- Reports findings to supervisor.
- Maintain media contact list.
Education Requirements
Bachelor’s degree in journalism, communications, business, marketing or related field, or equivalent combination of education and experience.
Experience Requirements
Two years of experience in media relations, public relations or related field required.
Special Skill Requirement
· Strong writing skills.
· Ability to effectively present plans and media metrics to a variety of audiences.
· Basic analytical and strategic planning abilities.
· Knowledge and background in marketing communications and corporate sponsorship communications.
· Ability to leverage social media platforms to amplify earned media placements.
· Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.
Apply Online
Nationwide Financial
Internship Program Opportunities
Columbus, Ohio
From Mr. Fields Jackson of Racing Toward Diversity magazine.
Nationwide® is a high-performing organization, and we continue to prove it every day. Our Property and Casualty Division sells a unique mix of home, auto, commercial, specialty and farm products through exclusive, independent and direct distribution channels.
Nationwide Financial, on the other hand, focuses on long-term retirement savings products. Our specific role is to provide firms and their advisors with financial solutions for their clients, to help those clients plan for and live in retirement.
Together, we represent the new mutual —a company guided only by our customers’ interests. Our unique combination of mutual heritage and risk management capabilities sets us apart from the competition.
Nationwide Financial is currently seeking students for our 2019 Internship Program. We view our internship program as a strategic source of talent for our organization, so we’re serious about finding top-notch talent to work with us over the summer. Our 12-week program runs from May-August at our corporate headquarters in Columbus, Ohio. As a Nationwide Financial intern, you’ll be assigned challenging and important work, enhance your skills through training, develop meaningful relationships, and participate in community outreach events. We offer competitive pay and corporate housing for students who are not local to Columbus.
If you’re ready for a meaningful internship at a Fortune 100 company that shares your values and invests in the community, read on. We have opportunities for talented students to join us in the three areas below:
Process/Project Management Intern
As a Process/Project Management intern, you’ll have the opportunity to work with a Nationwide Financial business unit to improve business processes and contribute to significant business programs.
Assignments may include reviewing processes and workflows for continuous improvement opportunities, designing and building quick hit solutions to address business problems, conducting analysis of trends and analyzing capacity models, and leading or participating in product, service, capability, or distribution development projects.
Qualified candidates will have strong analytical skills, process mapping skills, Microsoft Excel/Access, and a collaborative and creative approach to problem solving. We are looking for students who are graduating in Winter 2019 or Spring 2020.
Operations Intern
Our operations areas are a critical component to delivering on our promises to our customers and business partners. Operations Interns provide support to these operational areas across Nationwide Financial and work to identify opportunities to improve service, as well as contribute to strategic projects.
Assignments may include performing sales and operational analytics, building reports and models to identify business opportunities, providing value stream improvement ideas. Interns may also have the opportunity to work on strategic operations initiatives.
Qualified candidates should have a strong process mindset, Microsoft Excel/Access skills, and have the ability to collaborate and work as part of a team. We are looking for students who are graduating in Winter 2019 or Spring 2020.
Sales Intern
As a Nationwide Financial Sales intern, you’ll have the opportunity to gain exposure to a variety of financial services products and sales environments, which will position you well for a career in one of the many sales positions available in financial services at Nationwide.
Assignments may include researching and implementing new sales opportunities, and identifying technology improvements to enhance sales.
Qualified candidates will have strong collaborative and creative approach to working as a team and implementing ideas, ability to build relationships and a strong desire to grow into a sales role. We are looking for students who are graduating in Winter 2019 or Spring 2020.
For more information and to apply, visit:
Bill Imada
Chairman and Chief Connectivity Officer
6300 Wilshire Boulevard
Suite 2150
Los Angeles, CA 90048 USA
Tel. 213.262.4090
Tel. 213.262.0911 direct
Mobile 310.691.3462
Follow me on Twitter @bimada