Group O Announces ISO 9001 Recertification

June 24, 2014

MILAN, IL — Group O, the leader in business process outsourcing solutions, announced today that it has been recertified for another three years under the ISO 9001:2008 standard – and added four new locations to its list of certified operations. ISO 9001:2008 is a set of quality standards established by the International Organization for Standardization (ISO), thelargest developer of international standards for product and service quality.  The ISO 9001:2008 standard measures a company’s ability to understand and meet customer quality requirements, enhance customer satisfaction and achieve continual improvement. Group O received recertification and certification of the new facilities following a comprehensive audit conducted by Det Norske Veritas, an independent accredited certification body.  The audit reviewed core quality management principles, including customer focus, leadership, involvement, process approach, system approach, continual improvement, factual approach to decision making and supplier relationships.  Group O also conducts ongoing internal audits to ensure that its quality management system continues to produce positive results and drive continuous improvement for its Fortune 100 clientele. “As a global leader in marketing, supply chain and packaging solutions, it’s imperative that our quality systems are meeting and exceeding expectations and conforming to the ISO standards,” said Gregg Ontiveros, Group O CEO.  “The fact that our recertification effort was completed smoothly with zero non-conformities shows that quality is embedded throughout our organization – and is helping us to drive significant value for our clients every day.” Group O first gained ISO certification in 2002.  Group O also maintains TL 9000 certification, which focuses on supplier quality requirements for the global telecommunications industry.  Group O was the first marketing solutions provider to achieve TL 9000 certification. In additional to recertifying existing operations, new Group O facilities in Mendota Heights, Minnesota, Carrollton and Fort Worth Texas, and Memphis, Tennessee also received certification.  The new locations provide supply chain solutions for the mobile device, telecommunications, electronics and retail industries.

About Group O Group O is a diversified business process outsourcing provider specializing in marketing services, business analytics, supply chain operations and strategic packaging solutions. A Corporate Plus member of the National Minority Supplier Development Council (nmsdc.org), Group O is an NMSDC National Minority Supplier of the Year honoree and is recognized as a Top 5 Latino-owned Business by the United States Hispanic Chamber of Commerce. Headquartered in Milan, IL, and with major operations in Illinois, Iowa, Minnesota and Texas, Group O is one of the largest Hispanic-owned companies in the United States and employs more than 1,400. To learn more, visit www.GroupO.com.